Core
Supports constituents in navigating federal programs and services by advocating on their behalf and liaising with government departments.
Role type
Constituent services caseworker
Builds
Resolutions for constituent issues and timely case updates
Domain
Canadian federal government / public policy
Deliverable
client delivery
Required skills
problem-solving, discretion, empathy, case management, government process knowledge, oral and written communication, priority management, Microsoft Office proficiency
Preferred skills
government social services experience, non-profit sector experience, politically sensitive environment experience
Responsibilities
Handle and respond to constituent inquiries via writing, phone, and in-person; Advocate on behalf of constituents by liaising with government departments; Maintain accurate and confidential records of interactions; Provide timely updates on file status; Track trends and emerging issues in the riding; Build relationships with community groups; Provide administrative support including correspondence and scheduling
