Agent(e) de cas
Core
Case agent supporting a Member of Parliament to help constituents navigate federal programs and services.
Role type
Case agent (constituent services)
Builds
Constituent case resolutions and government liaison
Domain
Public sector / Government
Deliverable
client delivery
Required skills
case management, government program knowledge, problem-solving, written and oral communication, Microsoft Office, administrative support
Preferred skills
social services or non-profit experience, politically sensitive environment experience
Responsibilities
Handle constituent requests via phone, email, and in-person; liaise with government departments to resolve complex issues; maintain confidential records of interactions; provide timely case status updates; track emerging constituency issues; build community stakeholder relationships; provide administrative support as needed