Credit Representative
Core
Manage accounts receivable and credit functions for assigned customer accounts, ensuring timely order releases and collections.
Role type
Credit Representative (Accounts Receivable)
Builds
Order releases and collections for publishers, retailers, libraries, and educators
Domain
Publishing and content distribution
Deliverable
product features
Required skills
Credit/Collections experience, customer communication (phone/email), MS Excel (formulas/data manipulation), database research
Preferred skills
Knowledge of AR/Billing systems, familiarity with Australia/UK office procedures
Technologies
CyberSource, Web-Admin, Oracle, JIRA-Credit
Responsibilities
Manage active customer accounts and daily order releases; Contact customers regarding credit limits, past due balances, or special orders; Recommend credit holds and payment plans; Access databases for research and processing; Handle credit card data and update customer websites; Interact with internal departments to resolve issues
Seniority
Entry-level to Junior