IT Support Engineer
Core
First and second-line IT support for a new Laboratory Information Management System (LIMS) and related software in a life sciences laboratory environment.
Role type
IT Support Engineer (LIMS implementation)
Builds
Support for eLIMS-NG software rollout and daily lab operations
Domain
Life sciences / Laboratory IT
Deliverable
client delivery
Required skills
LIMS system support, IT troubleshooting, documentation, stakeholder communication, hardware replacement, Microsoft Office support
Preferred skills
Laboratory process knowledge, Agile development experience
Technologies
eLIMS-NG, Microsoft Office
Responsibilities
Triage and resolve first and second-line IT issues; document solutions; collaborate with development teams on software improvements; handle occasional infrastructure and workstation management tasks; communicate effectively with lab users in person and via text.
Seniority
Mid-level, hands-on IC