Head of Operational Excellence, Tieto Indtech
Core
Lead the transformation of Multichannel & BIX operations using Lean principles, AI-enabled ways of working, and strong governance to improve business performance and scale the business.
Role type
Senior cross-functional leadership (Head of Operational Excellence)
Builds
Scalable operating models, AI-enabled workflows, and standardized processes for Multichannel & BIX
Domain
Software and data business serving public sector, energy, utilities, and industrial operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Lean transformation, AI-enabled business improvement, performance management, operating model design, risk and compliance management, stakeholder influence
Preferred skills
Large-scale change management, cross-functional leadership, strategic translation
Technologies
AI tools, Lean frameworks, KPI dashboards
Responsibilities
Define and drive Operational Excellence strategy, lead AI-enabled transformation initiatives, simplify and standardize processes, strengthen performance management, establish scalable operating models, ensure security and compliance, build organizational capability in Lean
Seniority
Senior, hands-on IC with strategic leadership scope