Stellvertretende:r Abteilungsleiter:in stationärer Kundenservice mit 32-40h/Woche
Core
Supporting the department head in steering, organizing, and developing the stationary customer service department for a luxury fashion retailer.
Role type
Senior IC department manager (customer service)
Builds
Customer service operations, loyalty programs, and retail experiences for Breuninger customers
Domain
Retail / Fashion & Lifestyle
Required skills
Commercial training or business studies, multi-year experience in retail or hospitality, process analysis and optimization, customer feedback monitoring, escalation management, event representation
Preferred skills
Positive personal presence, strong customer orientation, communication skills, assertiveness, structured and result-oriented work style, analytical thinking, problem-solving competence, high affinity for fashion and lifestyle
Technologies
None stated
Responsibilities
Supporting the department head in steering, organizing, and developing the stationary customer service department; ensuring optimal staff coverage and smooth operations; assisting the team with customer inquiries regarding loyalty cards, benefits, complaints, tax-free processing, gift cards, and multichannel services; monitoring and analyzing customer feedback to derive improvement potentials; managing escalations for complex customer issues; representing Breuninger at customer events
Seniority
Senior, hands-on IC