Sr. Staff UX Researcher, AI Control Tower
Core
Lead the design lifecycle for complex customer problems in an AI-native platform, integrating research from discovery through validation to drive customer adoption.
Role type
Sr. Staff UX Researcher (AI Control Tower)
Builds
AI-native business reinvention platform serving Fortune 500 companies
Domain
Enterprise software / AI / Business Process Automation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
customer-centered research techniques, research study planning and execution, quantitative and qualitative data collection, AI integration in work processes, user segmentation and persona definition, participatory design, usability testing, strategic recommendation synthesis, mentorship
Preferred skills
10+ years of customer-centered research experience, probing questions for technical and business stakeholders, UI design and usability evaluation, experimental design, online survey creation, expert presentation of complex topics, deep understanding of product and technical capabilities
Technologies
AI-powered tools, enterprise software platforms
Responsibilities
Represent and identify highly complex customer problems across the product; Apply and adapt appropriate research techniques and methods for specific project needs; Engage with customers to understand unique needs and define user types and use cases; Partner with Product Managers and Designers to provide strategic recommendations; Validate feature and design direction through participatory design and usability testing; Provide direction, vision and leadership for large collaborative efforts; Communicate and educate partners on findings through artifacts such as user segments, persona frameworks, and user journeys; Provide mentorship to other members of the team and champion the discipline across the organization
