ERP Cloud Managed Services Finance Functional Consultant
Core
Provide L1/L2 operational support and triage for Oracle Cloud ERP systems, resolving user queries and system incidents to ensure business continuity.
Role type
L2 ERP Functional Support Consultant
Builds
Operational stability and user productivity for Oracle Cloud ERP clients
Domain
Enterprise Resource Planning (ERP) / Managed Services
Deliverable
client delivery
Required skills
Oracle Cloud ERP modules (Financials, Procurement, Projects, HCM), ITSM tools, ITIL concepts, incident triage, user administration, SLA management
Preferred skills
Oracle Cloud navigation and reporting (OTBI), release cycle testing, integration awareness
Responsibilities
Triage and resolve L1/L2 incidents and service requests, perform user setup and access management, escalate complex issues with detailed analysis, document known errors and SOPs, support quarterly release testing cycles
Seniority
Mid-level, hands-on IC
