BDC Associate Fixed Ops - AUDI OF NASHVILLE
Core
Schedule and generate service appointments for BMW clients, respond to inquiries, and act as a service concierge.
Role type
Service Business Development Center (BDC) Associate
Builds
Service appointments and customer retention opportunities
Domain
Automotive / Service Operations
Deliverable
product features
Required skills
Lead management tools, MS Office Suite, phone and internet inquiry handling, interdepartmental coordination, follow-up management
Preferred skills
None stated
Technologies
CDK, X-Time, DealerLogix
Responsibilities
Contact clients to assist with scheduling for maintenance, recalls, or repairs; Respond to phone and internet inquiries with courtesy, accuracy, and professionalism; Generate service appointments and conduct appropriate follow up for no-shows; Act as a service concierge for all clients when they arrive and while they wait for their repairs to be completed
Seniority
Entry-level