Customer Service Representative
Core
Directs customers to appropriate services within an office, summarizes organizational services, and provides job search assistance and referrals.
Role type
Customer Service Representative (Workforce Development)
Builds
Integrated career centers, sector-focused centers, and community sites
Domain
Workforce development and job placement
Deliverable
client delivery
Required skills
Customer service, MIS systems usage, job market knowledge, needs analysis, multitasking
Preferred skills
Tact, diplomacy, persistence, professional presentation
Responsibilities
Greet customers and suggest service routes, direct customers to appropriate departments, summarize services, provide job search assistance and referrals, update MIS systems, ensure material availability
Seniority
Entry-level to Mid-level
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