IT Service Desk & Support (Field Support Services) m/f
Core
Provide on-site and remote IT field support, equipment maintenance, and technical assistance for MysticInvest's cruise ship operations and corporate offices.
Role type
Field IT Service Desk Technician
Builds
IT support services for corporate, operational (ships), and client environments
Domain
Maritime operations / Cruise industry / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Networking (TCP/IP, DNS, DHCP, VLAN, VPN, Switching, Routing), Windows Workstation/Server/Active Directory, Microsoft Office365/M365/EntraID/Intune, CCTV, IPTV/Satellite/VoIP, Firewall administration, ITIL/ITSM, Driver's license
Preferred skills
CCNA certification, Portuguese (fluent), English (fluent)
Technologies
Windows Server, Active Directory, Office365, M365, EntraID, Intune, OSticket, ServiceDesk, EasyVista
Responsibilities
Install IT solutions during ship construction, respond to escalated support tickets, manage user access and IT inventory, monitor alerts and perform preventive maintenance, resolve equipment failures, document incidents and build knowledge base
Seniority
Mid-level, hands-on IC