Customer (Supplier) Support Associate - German and Polish
Core
Support suppliers in obtaining compliance declarations and information for client supply chains via multi-channel communication.
Role type
Supplier Support Associate (Customer Support)
Builds
Compliance data and supplier response workflows for manufacturing and distribution clients
Domain
Supply chain compliance, regulatory reporting, product intelligence
Deliverable
client delivery
Required skills
Multi-channel communication, supplier engagement, compliance data validation, time management, MS Office/Google Apps proficiency
Preferred skills
German (fluent), Polish (proficiency), webinar hosting, peer mentoring
Technologies
MS Office Suite, Google Applications
Responsibilities
Communicate with suppliers via email, chat, and conference calls to gather compliance information; Handle supplier inquiries to troubleshoot and navigate compliance requests; Engage unresponsive suppliers through education and webinars; Validate quality assurance for compliance data provided by suppliers; Act as a peer mentor to Supplier Support Agents
Seniority
Junior to Mid-level, hands-on IC
