GSA - Front Office
Core
Greet guests, manage check-in/check-out, and handle reservations and inquiries at the hotel front desk.
Role type
Front Office Agent
Builds
Guest check-in/check-out processes and room reservations
Domain
Hospitality
Deliverable
product features
Required skills
Guest relations, reservation management, cash handling, PMS proficiency
Preferred skills
Knowledge of local attractions and events
Responsibilities
Greet and welcome guests, manage check-in and check-out, handle guest inquiries and complaints, process room reservations and modifications, manage cash transactions, maintain front desk organization, resolve overbooking situations, collaborate with housekeeping
Seniority
Entry-level to Junior
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