Business Performance Lead Rider Experience
Core
Own business performance for rider operations across 20+ markets, driving decisions on cost, utilization, and service quality to ensure targets are challenged and executed.
Role type
Senior individual contributor, business performance lead
Builds
Rider business performance strategy and decision frameworks for 20+ markets
Domain
Gig-economy logistics / marketplace operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business performance analysis, budget ownership, stakeholder influence, analytical problem solving, ambiguity management, advanced Excel/Google Sheets, AI tool usage
Preferred skills
SQL, BI tools (Looker), financial fluency, marketplace/gig-economy experience, matrixed organization experience
Technologies
Excel, Google Sheets, SQL, Looker
Responsibilities
Challenge targets and recovery plans for Country Heads; own 360° view of rider KPIs (cost, utilization, delivery times); identify high-value risks and opportunities; drive closure on material deviations; lead business narrative in planning cycles; raise standards of the Controlling system; challenge analytics team models; communicate decisions to senior leadership
Seniority
Senior, hands-on IC