Night Porter
Core
Ensure safety and security of hotel guests, staff, and the property at night; serve as the first point of contact for late arrivals and walk-ins.
Role type
Night Porter
Builds
Guest check-ins and safety protocols for hotels
Domain
Hospitality
Deliverable
client delivery
Required skills
Safety and security awareness, customer service, telephone communication, emergency evacuation procedures, attention to detail
Responsibilities
Manage late arrival check-ins and walk-ins, ensure guest and business safety, evacuate guests during emergencies, answer telephone enquiries, resolve customer complaints
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