Field Service Engineer
Core
Install, support, troubleshoot, repair, and maintain Intuitive Surgical da Vinci® robotic surgical systems in assigned territories to fulfill service agreements and warranty obligations.
Role type
Senior Field Service Engineer (Electro-mechanical systems)
Builds
Production maintenance and repair of robotic surgical platforms
Domain
Healthcare technology / Robotic surgery
Deliverable
Physical/clinical work
Required skills
Electro-mechanical systems troubleshooting, Intuitive Surgical product expertise, system installation, preventive maintenance, software updates, customer training support, territory management, administrative reporting, mentoring
Preferred skills
Operating Room protocol knowledge, surgeon/hospital staff relationship management, teaching and presentation skills
Technologies
da Vinci® Surgical Systems, Intuitive Surgical University platforms
Responsibilities
Perform scheduled maintenance, inspections, and upgrades on assigned systems; diagnose and repair complex electro-mechanical faults; coordinate hardware delivery and installation; support sales teams and customer events; mentor junior engineers; participate in new product introductions and process improvements.
Seniority
Senior, hands-on IC with mentoring responsibilities
