Butler
Core
Architect the individual guest journey from reservation to departure, serving as the single point of continuity and personal accountability for every suite and VIP guest.
Role type
Luxury hotel Butler (In Residence & On Call)
Builds
Personalized guest experiences, seamless service arcs, and memorable stays for high-net-worth individuals
Domain
Luxury hospitality / Ultra-luxury hotel operations
Deliverable
client delivery
Required skills
Guest journey ownership, anticipation of needs, service recovery, attention to detail, multitasking, cultural sensitivity, commercial awareness, articulate communication, neat appearance
Preferred skills
Butler certification, knowledge of Forbes/LQA standards, Opera PMS proficiency, multi-cultural fluency, housekeeping/F&B/Guest Relations knowledge
Technologies
Opera PMS, digital guest tracking platforms
Responsibilities
Initiate meaningful pre-arrival contact and personalize arrival elements; conduct in-room check-ins and orientations; manage all guest requests with full personal accountability; handle complaints and service failures with ownership; inspect rooms from a butler's perspective; execute Raffles Rituals and special occasion set-ups; offer packing/unpacking service; monitor DND/OOO rooms; maintain impeccable butler notes; collaborate daily with Housekeeping, Private Dining, Front Office, Engineering, and Concierge.
Seniority
Mid-level, hands-on IC