SQW - Deputy Manager
Core
Manage customer quality complaints, warranty claims, customer-specific requirements, and contractual management for automotive systems.
Role type
Senior IC quality and warranty management specialist
Builds
Quality improvement initiatives and claim resolution processes for automotive hardware and software
Domain
Automotive manufacturing and quality assurance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Automotive systems knowledge (HW, SW, diagnostics), claim management process expertise, automotive legislation/regulation knowledge, product lifecycle management, analytical problem solving, negotiation
Preferred skills
Certification in Automobile, Quality, or Digital areas, cross-functional project experience, customer organization ecosystem knowledge
Technologies
Automotive diagnostics tools, QMS platforms
Responsibilities
Manage customer quality complaints and warranty claims, oversee digitization of reporting and process improvement, lead projects to improve quality statistics for hardware and software, ensure compliance with automotive regulations and legal requirements
Seniority
Mid-Senior, hands-on IC