Agent - Ocean Export Customer Service
Core
Manage ocean export freight processes, ensuring timely movement, accurate data entry, and customer service for international shipments.
Role type
Ocean Export Customer Service Agent
Builds
Ocean freight shipments and logistics solutions
Domain
International Trade / Ocean Freight Logistics
Deliverable
client delivery
Required skills
Freight process management, Data entry, Shipment tracking, Vendor relationship management, Customs documentation handling, Client invoicing, Rates analysis, Regulatory compliance
Preferred skills
Transportation documentation knowledge, MS Office proficiency
Technologies
Process Monitors, Workflows, Operating systems
Responsibilities
Track and trace shipments, Send customs documents to customers/brokers, Generate client invoices, Arrange shipments with customers, Evaluate vendor performance, Respond to RFPs and quotations, Perform rates analysis for service contracts, Ensure compliance with internal and external regulations
Seniority
Junior to Mid-level, hands-on IC
