Front Desk Agent
Core
Welcome, check in, and manage requests for arriving and in-house guests to ensure high-quality, personalized service and maintain the guest recognition program.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, reservation modifications, and guest request fulfillment
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest recognition, cash handling, property management systems, multitasking, problem-solving, local knowledge
Preferred skills
Up-selling, knowledge of local attractions
Responsibilities
Greet and check guests in, handle guest requests and special requests, manage guest accounts and payments, maintain reception handover book, ensure guest privacy and security, manage front desk supplies, encourage up-selling
Seniority
Individual Contributor
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