FR - Agent d'Accueil Thalasso (H/F/X)
Core
Front-of-house receptionist for a seaside spa and hotel complex, managing client bookings, guiding guests, and promoting wellness services.
Role type
Front-of-house receptionist (spa/hotel)
Builds
Client appointments, spa service bookings, and guest experiences
Domain
Hospitality / Wellness / Tourism
Deliverable
product features
Required skills
Client relations, oral communication, active listening, service orientation, office software proficiency, reservation system knowledge, organization, prioritization, commercial sense, negotiation
Preferred skills
Hospitality/tourism/sales training, similar role experience, spa reservation tool knowledge (Aquao), weekend/holiday availability
Responsibilities
Answer and assist clients with spa service choices, schedule appointments and treatments, welcome and guide guests, inform clients about spa and hotel services, handle email correspondence, manage center opening/closing procedures, update client records in booking tools, promote additional products and services, contribute to establishment image
Seniority
Entry-level to Junior
