Retail Customer Service

Entain

Stoke-on-Trent, England, gb💼 Full-time💰 $13–$13🗓 2026-09-04 → 2026-09-28

Core

Deliver customer service, process bets, and handle transactions in a betting shop environment.

Role type

Retail Customer Service Manager

Builds

Betting shop operations for Ladbrokes & Coral

Domain

Sports betting and gaming retail

Deliverable

client delivery

Required skills

cash handling, customer service, complaint resolution, target achievement, shop opening/closing procedures

Preferred skills

relationship building, proactive communication, calm under pressure

Responsibilities

Deliver outstanding customer service, urge safer gambling, take bets on sports and events, process customer transactions, handle customer complaints, maintain shop standards, open or close the shop

Seniority

Entry-level, individual contributor

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About Entain

Entain is hiring a Principal Machine Learning Engineer to join our wider Enterprise DS&AI team that supports our core Brands and Regions. As a Principal Machine Learning Engineer, you will support, design, develop, deploy, and maintain advanced software and infrastructure capabilities within the specialised technical domain of Machine Learning Engineering, MLOps, AIOps, and GenAI enablement. Reporting to the ML Engineering Manager, you will be part of the Enterprise DS&AI Centre of Excellence, focused on creating, scaling, and enhancing machine learning platforms, frameworks, and operational c