ANALISTA SUPORTE AO CLIENTE SR (GARANTIA QUALIDADE)
Core
Serve as the primary technical interface between LDC Sucos and national/international clients, managing product specifications, technical documentation, complaints, audits, and site visits to ensure quality and safety standards.
Role type
Senior Customer Support Analyst (Quality Assurance)
Builds
Technical responses, audit documentation, and corrective action plans for food safety and quality compliance.
Domain
Food & Beverage / Quality Assurance / Food Safety
Deliverable
client delivery
Required skills
Food safety systems (HACCP, GMP, SQF, FSSC 22000), complaint management, technical specifications, root cause analysis, KPI monitoring, cross-functional collaboration
Preferred skills
Experience in Quality Assurance, Regulatory Affairs, or Technical Customer Service
Technologies
Excel
Responsibilities
Lead technical client demands including visits and audits; manage customer complaints and drive corrective action plans; monitor customer satisfaction indicators; collaborate with Commercial, Production, and R&D teams.
Seniority
Senior, hands-on IC
