Director, Product Design, Customer & Partner Experience
Core
Lead the design and delivery of key ServiceNow digital properties including Product Documentation and ServiceNow University, shaping the integrated end-user experience across customer- and partner-facing portals.
Role type
Director, Product Design (Customer & Partner Experience)
Builds
AI-native and self-service experiences for customers and partners across ServiceNow University, Product Documentation, Developer, Store, and Partner Portal ecosystems.
Domain
SaaS / Enterprise IT / Customer Experience
Deliverable
product features
Required skills
UX architecture, design systems, content strategy, information architecture, user research, interaction design, strategic planning, team leadership, AI-native design workflows
Preferred skills
10+ years product/interaction design, 5+ years managing design teams, scalable cross-platform UX architectures, iterative agile environment experience
Technologies
AI-native tools, design systems, ServiceNow platform
Responsibilities
Lead design and delivery of key properties including Product Documentation and ServiceNow University; Define and implement cohesive UX architecture across sites; Oversee a portfolio of products and experiences while mentoring a team of designers; Collaborate with product management, business, and engineering to shape product strategy; Guide work from strategic thinking through pixel-perfect execution; Apply user research methodologies to translate insights into best-in-class experiences; Lead design of complex, content-rich systems.
Seniority
Director, hands-on IC with team leadership
