Department Manager
Core
Lead a store department to deliver an inclusive customer experience, optimize sales and profits, and manage team operations and visual merchandising.
Role type
Department Manager (Retail Operations)
Builds
Store operations, customer experience, and team performance for H&M retail locations.
Domain
Retail / Fashion
Deliverable
product features
Required skills
team leadership, sales analysis, budget management, visual merchandising, recruitment, performance management, operational planning, cost efficiency, fashion trend awareness, compliance management
Preferred skills
analytical problem solving, communication, motivation, collaboration
Technologies
Instore Care App, Click & Collect, Smart Store, Hello Member App
Responsibilities
Establish and analyze sales and budget goals to optimize results; manage department staffing, recruitment, and performance evaluations; ensure visual merchandising standards and product presentation; oversee daily store operations including opening/closing and fitting room routines; monitor competitor trends and fashion knowledge; maintain cost-efficient operations and compliance with legal requirements.
Seniority
Individual Contributor, Management Level