Senior Director, Engineering - AI Studio (CX & EX)
Core
Lead the end-to-end vision and execution for AI Studio, a product surface for designing, testing, deploying, and optimizing AI agents within Freshworks' CX and EX product lines.
Role type
Senior Director of Engineering (Product Platform)
Builds
Front-end experience and Backend-for-Frontend (BFF) layer for the AI Agent Platform
Domain
Enterprise SaaS, AI Agents, Customer Experience (CX), Employee Experience (EX)
Deliverable
product features
Required skills
Strategic planning and vision setting, Organizational design and scaling, Large-scale distributed systems architecture, Front-end architecture, Backend-for-Frontend (BFF) design, AI agent orchestration and evaluation, DevOps and SRE principles, Data security and compliance frameworks
Preferred skills
Experience with LLMs and RAG, Building developer-facing tools (studios, low-code), Cross-functional influence
Technologies
AWS, Azure, GCP, LLMs, RAG, Microservices
Responsibilities
Define strategy and roadmap for AI Studio, Build tooling for agent testing and evaluation, Enable safe and scalable agent deployment, Establish observability and optimization loops, Embed AI Studio natively into CX and EX products, Mentor technical leaders and cultivate high-performance culture
Seniority
Senior, hands-on IC with leadership mandate
