Customer Service Representative
Core
Answer inbound calls to provide empathetic customer support and dispatch roadside assistance services (towing, jump starts, lockouts) for stranded drivers.
Role type
Customer Service Representative (Call Center)
Builds
Emergency roadside assistance dispatch services
Domain
Automotive / Roadside Assistance
Deliverable
client delivery
Required skills
empathetic communication, data entry, script adherence, issue escalation, confidentiality, computer proficiency, problem-solving
Responsibilities
Answer inbound calls, gather and enter customer/vehicle data, follow workflows, communicate next steps to customers, escalate issues per policy, maintain confidentiality
Seniority
Entry Level
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