HVAC Specialist (Water Source Heat Pumps/Geothermal)
Core
Provide expert phone and email-based troubleshooting and applications assistance for residential and commercial water-source heat pump, geothermal, air-conditioning, and heat pump systems.
Role type
Senior IC HVAC technical support specialist
Builds
Technical solutions and guidance for contractors, dealers, engineers, architects, and homeowners
Domain
HVAC systems (Water Source Heat Pumps, Geothermal, Air-to-Air Heat Pumps)
Deliverable
client delivery
Required skills
HVAC system troubleshooting, water-source heat pump controls, hydronics, wiring, heat exchange fluid transfer, air conditioning circuits, compressors, root cause analysis, technical documentation, video production
Preferred skills
NATE certification, EPA certification, MAS500 or SM+ experience, Microsoft Office Suite proficiency
Responsibilities
Troubleshoot HVAC systems via phone and email, collaborate with Product Management and Quality teams, develop technical documentation and training videos, perform on-site field troubleshooting, maintain electronic records of customer interactions, provide after-hours support during critical rollouts
Seniority
Mid-level, hands-on IC