Service-Experte für das Schadenmanagement eines Premium-Automobilherstellers (m/w/div.)
Core
Provide telephone and written consultation for damage claims related to leasing and financing vehicles for commercial and private customers of a leading auto bank.
Role type
Claims management specialist (automotive finance)
Builds
Damage claim resolutions and financial adjustments for auto bank clients
Domain
Automotive finance and insurance
Deliverable
client delivery
Required skills
document verification, independent decision-making, case documentation, knowledge of Sachmängelhaftung (warranty liability), rate plan modification, buyout offers
Preferred skills
telephone customer service experience, advanced PC skills, MS Office proficiency
Responsibilities
Consult customers on damage claims, verify document completeness, make independent decisions on case progression, document and close cases, advise on warranty liability and financial adjustments