Housekeeping Supervisor
Core
Supervise outsourced cleaning teams and housekeeping staff to maintain cleanliness standards in hotel rooms and residential public areas, ensuring guest satisfaction and operational efficiency.
Role type
Housekeeping Supervisor (Hospitality)
Builds
Clean hotel rooms, residential public areas, and vacant rooms for guest arrival
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team allocation and scheduling, Quality inspection and standards enforcement, Guest complaint resolution, Staff training and performance management, Inventory and supply management, Policy and procedure development
Preferred skills
Sales and upselling techniques, Revenue target awareness, Environmental sustainability practices, Cross-departmental coordination
Technologies
Property management systems, Microsoft Office applications
Responsibilities
Allocate outsourced cleaning teams daily, Inspect rooms and monitor team grooming standards, Coordinate with Front Office for group arrivals, Manage stock levels and purchasing, Conduct staff appraisals and training, Resolve guest complaints
Seniority
Mid-level, hands-on IC