Housekeeping Manager
Core
Oversees and directs all aspects of housekeeping operations, guest floor maintenance, and public area upkeep to ensure guest delight and adherence to LRA standards.
Role type
Housekeeping Manager
Builds
Guest rooms, public areas, and hotel environments
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership and delegation, Budget management and cost control, Guest satisfaction management, SOP development and auditing, Vendor and contractor management, Inventory and supply chain control, Performance evaluation and training, Shift planning and allocation
Preferred skills
Experience in major refurbishments and deep cleaning, Proficiency in Opera or Fidelio PMS, Proficiency in Microsoft Office (Word, Excel, PowerPoint), College Certificate in hotel operations management
Technologies
Opera, Fidelio, Microsoft Office
Responsibilities
Maintain and upkeep of guest floors and public areas as per LRA standards, Track guest satisfaction and ensure guest delight, Conduct daily briefings and audit floor supervisors and assistant managers, Plan shift allocation of team members, Monitor grooming and hygiene standards of the department, Control quality and productivity of contractor's work, Evaluate performance of all employees and conduct counseling, Implement environmental policies and monitor inventory of supplies
Seniority
Manager, operational leadership