Senior Staff Inbound Product Manager
Core
Own the roadmap and vision for conversational AI features, integrating customer feedback to drive product strategy for enterprise clients.
Role type
Senior Staff Inbound Product Manager (Conversational AI)
Builds
Enterprise AI products including virtual agents, search, and AI orchestrators for Fortune 500 clients.
Domain
Enterprise IT Service Management (ITSM) and Generative AI
Deliverable
production ML models | product features
Required skills
Conversational AI strategy, product roadmap definition, requirements engineering, customer relationship management, AI evaluation dataset design, prompt engineering, conversational orchestration, enterprise product experience.
Preferred skills
Experience with ServiceNow or similar enterprise AI platforms, agentic systems, multimodal experiences, retrieval-augmented generation.
Technologies
Figma, Miro, ServiceNow, Virtual Agent, Search, AI Agents
Responsibilities
Define testing, telemetry, quality, and performance requirements for AI features; partner with engineering and design to deliver end-to-end customer experiences; support strategic customers through pilots and go-lives; identify and prioritize feature gaps across AI orchestrators.
Seniority
Senior Staff, hands-on IC with leadership responsibilities
