Guadalajara | Ejecutivo Servicio al Cliente en Aduanas | Customer Service Representative - Customs Brokerage
Core
Ensure proper and timely movement and clearance of freight while providing exceptional customer service within the Customs Brokerage department.
Role type
Customer Service Representative - Customs Brokerage
Builds
Import and Export shipments for customers
Domain
Logistics / Customs Brokerage
Deliverable
client delivery
Required skills
Customs brokerage process knowledge, Customs legislation knowledge (classification, valuation, origin), Ocean/air/road transport documentation, Incoterms knowledge, Data entry, Client billing, Government agency liaison, Regulatory compliance
Preferred skills
Hazardous Materials certification
Technologies
Operational systems, Excel, Word, PowerPoint
Responsibilities
Ensure smooth and timely customs process flow, Ensure accurate and timely client billing, Transpose customs declaration information into the customs entry system, Assist with verification and submission of customs declarations to authorities, Track and trace Customs files, Interact with customs authorities to address issues, Verify document compliance for Import and Export, Arrange international shipments for customers, Maintain relationships with customs officers, Ensure compliance with internal policies and external government regulations
Seniority
Entry-level (6 months to 1 year experience)
