Customer Support Associate- German
Core
Support the team in obtaining declarations and compliance information from non-responsive suppliers in client supply chains via multi-channel communication.
Role type
Customer Support Associate (Supply Chain Compliance)
Builds
Supplier compliance responses and quality document confirmations
Domain
Supply chain management + regulatory compliance
Deliverable
client delivery
Required skills
German (fluent), English (fluent), verbal communication, written communication, outbound calling, inbound call handling, supplier education, webinar hosting, time management, MS Office Suite, Google Applications
Preferred skills
Experience in administration, reporting, research & data, supplier/customer support, call centres
Responsibilities
Communicate with suppliers via email, phone, and conference calls to gather compliance information; Handle inbound calls to troubleshoot and navigate compliance requests; Engage unresponsive suppliers through outbound calls and webinar invites; Work with Program Success team on client campaigns and supplier issues
Seniority
Individual Contributor
