Senior Software Engineer - Contact Automation - AI
Core
Senior IC leading the design and deployment of scalable AI-driven contact automation solutions (Wise Assistant) to resolve customer queries and improve support efficiency.
Role type
Senior IC machine-learning engineer (contact automation)
Builds
Production-grade AI agents, RAG systems, and intent detection pipelines for customer support
Domain
Fintech + AI/LLM
Deliverable
production ML models | product features
Required skills
Java (microservices, Kafka), LLM engineering, RAG system design, AWS Bedrock, Agentic workflows, RESTful APIs, database design, evaluation frameworks
Preferred skills
Multi-agent systems, customer support automation, fine-tuning LLMs
Technologies
Java, Kafka, AWS Bedrock, TypeScript, Python, RAG
Responsibilities
Design and deploy scalable microservices for the Wise Assistant; lead intent detection and routing logic; integrate third-party AI agents; optimize automation platform performance; mentor engineers
Seniority
Senior, hands-on IC
