Operations Manager
Core
Lead operational compliance and rider operations for Glovo's delivery network in Italy, ensuring regulatory adherence and optimizing rider support processes.
Role type
Senior Operations Manager (Compliance & Rider Ops)
Builds
Sustainable delivery network operations and rider support frameworks in Italy
Domain
Logistics / Food Delivery / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, analytical mindset, project management, stakeholder management, process automation, regulatory compliance, union relations
Preferred skills
Experience in regulated sectors, knowledge of Italian labor laws
Technologies
Excel, Looker
Responsibilities
Manage and mentor a team of 4 across rider acquisition, support, billing, and union relations; ensure 100% operational and legal compliance with Italian regulations; manage industrial and union relations; optimize rider support and billing operations; drive process efficiency and automation; collaborate cross-functionally with Global Ops, Legal, and Finance.
Seniority
Senior, hands-on IC
