Endpoint Management Specialist
Core
Provide advanced Level 2/3 technical support and system administration for global endpoint operations, ensuring secure and compliant IT services.
Role type
Senior Endpoint Management Specialist
Builds
Stable and secure digital workplace infrastructure for internal users across multiple countries
Domain
IT Operations / Endpoint Security / Cloud Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Endpoint management, Microsoft Intune, Entra ID, Microsoft 365, device lifecycle management, software packaging, troubleshooting, root cause analysis, PowerShell, endpoint security concepts
Preferred skills
Advanced IT support, automation, process improvement
Technologies
Microsoft Intune, Entra ID, Microsoft 365, PowerShell
Responsibilities
Provide Level 2/3 support for endpoint incidents and service requests; Troubleshoot hardware, software, OS, and device management issues; Manage incidents through full lifecycle and perform root cause analysis; Support user onboarding, offboarding, and device provisioning; Configure and test device and compliance policies; Monitor endpoint compliance and support remediation; Package, test, and deploy software applications and updates; Validate new configurations and solutions before production rollout; Create and maintain technical documentation and knowledge articles
Seniority
Mid-Senior, hands-on IC
