Contact Centre Co-worker
Core
Resolve customer enquiries and improve the total shopping experience by identifying needs, offering solutions, and gathering feedback on IKEA products and services.
Role type
Contact Centre Co-worker (Customer Service)
Builds
Customer satisfaction and feedback loops for IKEA stores
Domain
Retail (Home Furnishing)
Deliverable
client delivery
Required skills
Customer service experience, omnichannel retail knowledge, call center software proficiency, computer literacy, conflict de-escalation, product knowledge, timeline management, system documentation
Preferred skills
Previous contact center experience, proactive listening, product promotion
Responsibilities
Resolve individual customer needs, update system file notes, maintain service level agreements, promote products and services, manage angry customers, gather customer feedback
Seniority
Individual Contributor
