Principal Software Engineer - Platform Engineering Workflow Automation
Core
Architect and evolve the workflow and automation engine for the ServiceNow Platform, transitioning it to support AI-native, agentic workflows at scale.
Role type
Principal Software Engineer (Platform Engineering)
Builds
Workflow engines, automation stacks, and AI-driven agentic execution patterns for enterprise customers.
Domain
Enterprise SaaS, Workflow Automation, AI/Agentic Systems
Deliverable
production ML models | product features | infrastructure
Required skills
System design for scale, distributed systems architecture, Java, Python, technical leadership, architectural prototyping, observability, database architecture
Preferred skills
AI-powered products, agentic systems, workflow automation platforms, business process management, low-code/no-code platforms, enterprise customer experience, complex platform migrations
Technologies
Java, Python
Responsibilities
Lead architecture and technical direction for workflow portfolio; build prototypes and reference implementations; test ideas with real experiments and data; drive migration of capabilities toward AI-native patterns; diagnose and fix underperforming agentic features; document patterns and tradeoffs; participate in design reviews and influence technical decisions; mentor senior engineers and spread good patterns.
Seniority
Principal, hands-on IC with strategic influence
