Department Supervisor - South Shore Plaza, Braintree, MA
Core
Support sales and profit goals by executing plans to deliver the best customer experience in the department and overall store.
Role type
Department Supervisor (Retail Operations)
Builds
Customer-facing retail operations, visual merchandising, and sales execution for H&M stores.
Domain
Retail / Fashion
Deliverable
product features
Required skills
Customer service, sales promotion, visual merchandising, team leadership, operational routines, fashion trend awareness, inventory management, store opening/closing procedures
Preferred skills
Analytical problem solving, performance motivation, collaboration with visual merchandiser team
Technologies
Instore Care App, Click & Collect, Smart Store tools
Responsibilities
Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges; Secure a clean and tidy sales floor and back of house including stockroom areas; Ensure high fashion quality, visual and commercial product presentation; Secure good stock levels and provide input on allocation to Area team; Responsible for opening & closing of store daily; Representing the H&M brand positively during customer interactions
Seniority
Individual Contributor, emerging leader