Customer Support Engineer
Core
Provide technical support, repairs, and maintenance for Anton Paar QuantaTec analytical laboratory instruments to sales subsidiaries, partners, and customers.
Role type
Customer Support Engineer (Field Service & Technical Support)
Builds
Repairs and maintains analytical laboratory instruments; delivers training and documentation for service teams.
Domain
Scientific instrumentation / Analytical chemistry
Deliverable
physical/clinical work
Required skills
Engineering background, customer support experience, technical troubleshooting, travel readiness, documentation creation, calibration management
Preferred skills
Master's degree in Engineering, scientific instrumentation proficiency, Six Sigma knowledge
Technologies
Analytical laboratory instruments, service management systems, Product Knowledge Database
Responsibilities
Address technical inquiries from internal and external customers; monitor support tickets; deliver on-site training for service engineers; collaborate on service manuals and instructional videos; assist with instrument installation and maintenance at customer sites; manage repair workflows including billing and closure; maintain instrument calibration and functionality; travel domestically or internationally up to 25% of the time.
Seniority
Mid-level, independent contributor