Gestor de Reclamações Automóvel (f/m/div.)
Core
Support premium car brand customers and dealerships via phone, email, and in-person channels, managing complaints and information requests.
Role type
Customer service manager (automotive)
Builds
Customer support services for automotive clients
Domain
Automotive / Customer Experience
Deliverable
client delivery
Required skills
automotive mechanics knowledge, contact center or customer service experience, data entry, computer literacy
Preferred skills
teamwork, autonomy, critical thinking
Responsibilities
Support end customers and dealerships, receive contacts and route requests to appropriate areas, manage complaints and information requests, provide occasional support to other departments
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