Multi-skilled Guest Services Team Member (Flexi Days & Nights)
Core
Front office and hospitality support covering check-in/out, reservations, bar/restaurant service, and night audit duties.
Role type
Multi-skilled Guest Services Team Member
Builds
Guest experiences and operational continuity for ibis Styles Liverpool Centre
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, check-in/check-out procedures, reservation management, food and beverage service, night audit, complaint resolution, upselling
Preferred skills
Previous customer service or hotel experience, additional languages
Technologies
None stated
Responsibilities
Welcoming guests and delivering exceptional customer service, completing check-in and check-out, managing reservations, serving guests in bar and restaurant, preparing breakfast, taking care of the hotel at night, completing night audit, handling guest requests and complaints, promoting hotel facilities, supporting team targets, maintaining brand standards
Seniority
Entry-level, flexible shifts