Director of Expert Services, Security and Risk
Core
Lead services delivery execution for Security and Risk customers across the US and Canada, managing senior technical and business process consultants to deliver transformative solutions and strategic initiatives.
Role type
Director of Expert Services (Security and Risk)
Builds
ServiceNow Security and Risk product portfolio implementations and strategic transformation programs
Domain
Enterprise Security, Risk Management, Governance, Risk & Compliance (GRC)
Deliverable
client delivery
Required skills
Enterprise Security Services leadership, Risk Management Consulting, Governance Risk & Compliance, strategic transformation, team scaling, executive stakeholder management, cross-functional collaboration, regulatory landscape navigation
Preferred skills
ServiceNow platform capabilities, cloud-based SaaS security solutions, industry competitor knowledge, ecosystem leadership, thought leadership
Technologies
ServiceNow
Responsibilities
Manage delivery execution for a team of senior-level technical consultants and Business Process Consultants; Partner with Acceleration & Modernization team to lead programmatic rollout of AI-powered security and risk automation; Develop and execute a comprehensive business plan for Security and Risk Services across the Americas; Lead regional sales strategies and achieve services revenue targets; Build and maintain strong executive relationships with CISOs, CROs, and CIOs; Mentor and guide consultants and partner ecosystem resources.
Seniority
Director, strategic leadership & hands-on management
