Customer Service Technician
Core
Installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including outside plant facilities and associated wiring.
Role type
Field service technician (telecom infrastructure)
Builds
High-speed internet, video, and voice network infrastructure
Domain
Telecommunications / Broadband infrastructure
Deliverable
physical/clinical work
Required skills
ladder climbing, digging/burying cable, confined space work, outdoor work in all weather, basic computer skills, valid driver's license
Preferred skills
electricity training, ADSL installation experience, prior customer-facing telecom experience
Technologies
POTS/DSL, cable splicing, HSI installations
Responsibilities
Installing and repairing network equipment, maintaining outside plant facilities, climbing poles, digging utility holes, assisting technical personnel, supporting sales referrals
Seniority
Entry-level to Mid-level, hands-on IC