Quality Assurance Operation
Core
Evaluate team operations and provide feedback through calibration meetings and result evaluation reports.
Role type
Quality Assurance Operation
Builds
Operational quality reports and feedback loops
Domain
Call Center / Collections
Deliverable
dashboards & analysis
Required skills
Call Center operations, Microsoft Excel, Microsoft Office, Communication, Detail orientation
Responsibilities
Evaluate team operation, Give feedback, Conduct calibration meetings, Create report result evaluation