Agent - Ocean Export
Core
Process international ocean shipments and handle administrative tasks to ensure timely freight processing and customer service.
Role type
Ocean Export Agent
Builds
International shipments documentation and processing
Domain
Logistics / Ocean Freight
Deliverable
product features
Required skills
Ocean documentation process, Credit screening, Denied party screening, Billing management, Government compliance, Permit approval, KPI tracking, Email/voicemail response management
Preferred skills
Understanding of ocean documentation process
Technologies
Excel, Word
Responsibilities
Interact with customers to process international shipments, Prepare and update standard operating procedures (DLSOP), Screen customer creditability and denied parties, Ensure accurate client and vendor billing, Meet government compliance requirements, Ensure permits are approved prior to export, Meet set KPIs for timely documentation and invoicing, Respond to emails within 24 hours and voicemails within 1 hour, Escalate problems to management when necessary
Seniority
Junior, 1-2 years experience