Transcon Agent
Core
Maintains shipment process flow, ensures data integrity, and manages client billing and accounting for international logistics operations.
Role type
Senior operational agent (billing & compliance)
Builds
Operational data records, accurate client invoices, and auditable financial reports
Domain
International logistics and supply chain
Required skills
10-key by touch, mainframe systems proficiency, export compliance knowledge, billing accuracy, dispute resolution, cross-training adaptability
Preferred skills
Certified Export Clearance Specialist, Dangerous Goods certification, IATA/FIATA, Customs Broker, Sales Certification
Technologies
Mainframe systems, operational data entry systems
Responsibilities
Track and trace shipments, review and post financial transactions, manage destination charges, ensure compliance with external regulations, resolve billing discrepancies, provide proactive communication to customers
Seniority
Individual contributor, operational level