Desktop Support Engineer II
Core
Front-line technical support for hardware, software, and network issues across the organization, serving as the primary point of contact for helpdesk calls.
Role type
Desktop Support Engineer
Builds
Maintains functionality of computers, computer-related equipment, and telephony systems; manages user accounts and device configurations.
Domain
IT Support / Corporate Infrastructure
Deliverable
client delivery
Required skills
hardware configuration and repair, software installation and troubleshooting, operating system reloading, active directory management, printer maintenance, mobile device management, physical layer connectivity, user setup and removal
Preferred skills
A+ certification, Oracle system experience
Technologies
Microsoft Office suite (Word, Excel, Access, Outlook, PowerPoint), Active Directory, Windows OS
Responsibilities
Install and troubleshoot antivirus, firewall, and anti-spyware software; perform hardware configuration, repair, and moves/adds/changes; manage printer maintenance and toner/ink supply; coordinate vendor repairs; handle telephone new user setup, training, and troubleshooting; serve as primary helpdesk contact and secondary chat support contact.
Seniority
Mid-level, hands-on IC