Customs Brokerage Supervisor
Core
Supervise a team of customs brokers to ensure compliance with regulations, manage daily operations, and support sales/retention efforts.
Role type
Mid-level supervisory customs broker
Builds
Daily customs import statistics, weekly ECS reports, client proposals, and credit management
Domain
International trade logistics and customs brokerage
Deliverable
Production operational reports and client service delivery
Required skills
Customs brokerage operations, team supervision, regulatory compliance monitoring, financial reporting (AR/P&L), CRM usage, stakeholder communication
Preferred skills
Market and product knowledge, system process improvement, mentorship
Technologies
Customs database, edoc, expo request, expo reporting, Excel, Word
Responsibilities
Allocate workloads and mentor team members, monitor compliance with internal and external regulations, manage customs authorizations and transit forms, follow up on guarantees and refunds, conduct sales retention calls, review department goals and P&L
Seniority
Mid-level supervisor (3-5 years experience, 1-2 years management)